FAQS

At Redbarn Pet Products, we take pride in the care and attention that goes into each and every treat, chew, and food product we craft. We welcome your questions and hope you find these answers helpful.  Don’t see your question answered here? Please give us a call to speak with a customer service specialist or fill out our contact form.

General Information

How Do I Read the "Best Buy" or Expiration Date?

The “Best By” date is read as MM/DD/YY and the last digit or letter is an internal batch number. For example, EXP 091520A expires on 09/15/20. You can ignore the “A.”

Where are Redbarn Products Sourced?

As a U.S. based company, we do our best to source wholesome, quality ingredients from America. But when we can’t find natural, sustainable products here, we partner with like-minded farmers across the globe. And because we control our own sourcing and manufacturing, we can hold our local and global suppliers to the same USA standards, including surprise audits of their facilities and fields. But no matter where our ingredients come from, they all visit our Kansas quality assurance labs.

What Does Natural Mean to Redbarn?

We made it a priority to align with The American Association of Feed Control Officials (AAFCO) definition for “natural” pet foods, treats and chews. This means the product is free from artificial flavors, colors, and preservatives, and the cooking process excludes the use of artificial chemicals.

Dive Deeper: Redbarn’s Commitment to Transparency

Chews & Treats

How do I Know the Proper Chew Size for my Dog?

The general recommendation is for the chew to be slightly larger than your dog’s mouth. Once a chew becomes smaller than their mouth, it may pose a choking hazard and is best to take away from your dog and replace with a new, larger chew. If your dog tends to chew fast and swallow whole pieces, this is especially important. And, as always, be sure to have a fresh supply of drinking water nearby.

Are Bully Slices Made from Bully Sticks?

We make our delicious Bully Slices® from all-natural cowhide for a long-lasting treat dog’s love. Each slice is coated in bully gravy, made from liquified Redbarn Bully Sticks, and slow-roasted to lock in its savory taste.  To maximize the health benefits, we’ve added natural, functional ingredients like vitamin E and chicken cartilage to our variety of irresistible flavors.

What are the Safest Treats for my Puppies?

To protect their puppy teeth from falling out too early, pet parents should look for softer chews designed for “light chewers.” Light chewers are defined as nibblers who take their time savoring chews or who lose interest over time. While your puppy may not be a nibbler or disinterested in chew time, these designated chews are softer and less damaging to your puppy’s teeth. When browsing our products, look for the “Light Chewer” icon, found under the product name.  Some popular options include Redbarn’s Puff BraidsTripe Twists, and Barky Bark®.

Natural Bones

How do Bones Improve Dental Health?

No matter how small or large your dog is, they likely have a naturally strong urge to chew. As they chew on our natural bones, just as they would in the wild, the bone gently massages their gums while helping to scrape off plaque and tartar buildup. To your dog’s dismay, however, bones will not replace regular teeth cleanings at the vet’s office.

What Does Redbarn do to Make Sure Your Bones are Safe?

First, our bones are safely sourced from trusted suppliers. Then, they are cleaned through a natural, proprietary process, rather than using bleach or other harsh chemicals. Then, our bones are slow-roasted to perfection in their natural juices, free of added chemicals and preservatives. And, as with all our products, we test every batch for safety, from the time we process raw materials until the moment they leave our facility. Bones can break or splinter depending on your dog’s chew level. It’s important to monitor your dog as they are enjoying their bone.

Is it Safe for My Dog to Eat Broken Pieces of Natural Bones?

Your pet’s safety is important to us. While we slow roast our natural bones to reduce breaking or splintering, pieces may break due to differences in the natural bone’s density. If you notice your dog is breaking off pieces, we recommend picking up and removing the bone and any excess bits immediately. These pieces run the risk of causing blockages, choking, or digestion issues. Always monitor your dog while they enjoy their chew and provide them with fresh drinking water. If you aren’t sure of which natural bone is the safest for your unique pet reach out to our customer service specialists or consult your vet.

Dog Food

Can I Use Rolled Food to Conceal Pills for My Pet?

Of course! Just cut an appropriately sized cube of Rolled Food, conceal the pill inside, and easily treat/medicate your pup. Redbarn Rolled Food also makes a great training treat or kibble topper when cubed or shredded.

How do I Store Redbarn Rolled Food?

While unopened, you can safely store Rolled Food in your pantry. The unopened rolls will remain fresh until the expiration date is stamped on the package. Once opened, store the remaining portions in a sealed, air-tight container in the fridge or freezer. Rolls will remain fresh for one to two weeks in the fridge and up to six months in the freezer.

Once Open, How Long Does Canned Food Stay Fresh?

We recommend covering and refrigerating any unused portion of food and feed within five to seven days. If food is left uncovered, discard after two days as it is exposed to the elements and may become contaminated. Unopened cans can be stored at room temperature for up to 36 months.

Cat Food

Should I Feed My Cat Wet or Dry Food?

There are advantages to dry and wet, or canned, cat food. Wet foods, however, are often more palatable due to the lower cooking temperatures. Not only is it tastier, but wet food is also able to retain more of its nutrients and often has higher levels of animal-based proteins. Wet food is also a great way to make sure your cat stays hydrated throughout the day; this is particularly important if you notice your cat does not drink water on their own, is sick, or lives in a dry, hot climate.

Dry food may be more convenient and affordable, however. If you and your cat enjoy kibble, try adding half of a can on top of as a “food topper,” adding variety to mealtime while keeping them hydrated.

Once Open, How Long Does Canned Food Stay Fresh?

We recommend covering and refrigerating any unused portion of food and feed within five to seven days. If food is left uncovered, discard after two days as it is exposed to the elements and may become contaminated. Unopened cans can be stored at room temperature for up to 36 months.

Supporting Pet Stores

I'm a Pet Specialty Retailer, How do I Carry Your Products?

Thank you for being a part of the #RedbarnFamily and believing in our products as much as we do! With a few exceptions, we generally do not sell directly to our retail partners, but distributors instead. If you’d like information on our drop ship program, where the product is sent directly to your store, please contact your local sales representative. If you do not know your sales rep, please email or call our customer service specialists and they will connect you.

I Would Like to Buy Local, Where Can I Find Your Products?

As a family owned business, we really appreciate and value your desire to support your local business.  Since 1996, we also have supported small, local pet stores. Please click here to find a local pet specialty retailers that carry our products.